Welcome, here you'll find answers to some of the most common questions we receive. If you can't find the information you're looking for, please don't hesitate to contact us.
Orders & Shipping
What is the status of my order?
Once you place your order, it is typically shipped within 3 business days M-F. To check for tracking, you can use the SHOP APP. Once you have your order pulled up, you’ll see the status of your order.
Note: If you do not get results for the order in question, it likely has not shipped yet.
How do I cancel or change my order?
If you need to modify or cancel your order for any reason, please notify us as soon as possible via our email: zenaromash@gmail.com. While we cannot guarantee it, we will do our best to fulfill your request.
How long does it take to receive my order?
We work to ship orders as quickly as possible! Once your order ships, transit time will vary depending on the shipping location and selected delivery method.
Standard Methods
- Standard shipping (within the USA): Up to 7 business days (deliveries are made Mon-Sat)
- Standard shipping (outside of the USA): Transit times vary, but international delivery typically takes 3-6 weeks once shipped with delivery made by local mail service.
How Do I Change My Delivery Address?
Have an address change on an order? You can change your address for up to 50 minutes on the confirmation page after checkout.
Need further assistance? Contact us through our email:zenaromash@gmail.com and include the new address you’d like to send to. Please include your shipping address, city, state, and zip code.
We’ll warn ya… our shipping team is SPEEDY, so we will try to change this information before our shipping team sends it out!
Returns
How do I request a return or replacement?
If an item does not meet your expectations, we are happy to exchange (via store credit of equal value) or refund within 30 days of your order date. To initiate a Return or Exchange, please get in touch with our Support Team by zenaromash@gmail.com.
What is the status of my refund?
Refunds may be issued either to your original payment method. Please allow 10 business days M-F for refunds to settle and reflect in your account. If you have not received your refund within this timeframe, please check with your credit card company/bank for additional information as processing times may vary.
Account & Payments
How do I create an account?
To create a shopping account:
Navigate to the Customer Login page(A small person icon in the top-right corner of the homepage.
On this page, you'll see the option to login.
Enter your email address, and then you'll receive a login code
Finally, you're all set!
Note: An account is NOT needed to place orders - you can always checkout as a guest.
When will my payment method be charged?
Your payment method will be charged automatically at the time you place your order and complete the purchase at Checkout.
What forms of payment do you accept?
At this time, we only accept payments via PayPal. However, credit card payments can still be processed through PayPal. We plan to introduce additional payment methods progressively.
Support
What are your customer service hours?
Thank you for reaching out. We aim to respond to your email within one business day. We appreciate your patience and support！
What's your Privacy Policy?
Your privacy is very important to us. Read ourPrivacy Policyfor more details.